Privacy policy

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you visit treedix.com, place an order, create an account, contact us, subscribe to marketing communications or otherwise use our products and services.

Our store is hosted by Shopify, which provides the e-commerce infrastructure used to operate our website.

1. Information We Collect

Depending on how you interact with us, we may collect information including your name, email address, telephone number, billing and shipping address, order information, account information, payment and transaction details, customer-service communications, device information, IP address, browser information and website usage information.

Payment-card information may be processed directly by Shopify or our payment-service providers. We do not necessarily receive or store complete payment-card details.

2. How We Use Personal Information

We may use personal information to process and fulfil orders, receive payments, arrange delivery, provide order tracking, process returns and refunds, provide technical and customer support, operate customer accounts, prevent fraud, improve our website and products, comply with legal obligations and communicate with you regarding your purchases.

Where permitted by applicable law and where the appropriate consent has been obtained, we may also use personal information to send product updates, offers and other marketing communications.

For customers in Hong Kong, use of personal data for direct marketing will be handled in accordance with the Personal Data (Privacy) Ordinance, including applicable notice, consent and opt-out requirements. Hong Kong's Privacy Commissioner specifically recommends that online merchants clearly explain their data practices and obtain appropriate consent before using personal information for direct marketing.

3. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies for essential website functions, security, shopping-cart functionality, analytics, preferences and, where permitted, advertising.

Where applicable law requires consent for non-essential cookies, we will provide appropriate choices before using those cookies.

4. How We Share Information

We may share information with Shopify, payment processors, logistics and fulfilment providers, customer-support providers, IT and hosting providers, analytics providers, professional advisers and other service providers where reasonably necessary to operate the Services.

We may also disclose information where required by law, regulatory authorities, court orders, fraud prevention or to protect our rights and those of our customers.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except where separately disclosed or permitted by law.

5. International Data Transfers

Because we operate internationally and use global service providers, your personal information may be processed outside your country of residence.

Where required for transfers from the EEA or United Kingdom, we will use legally recognized safeguards, such as applicable standard contractual clauses, unless another lawful transfer mechanism applies.

6. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option contained in our marketing messages or by contacting us.

Opting out of marketing does not prevent us from sending transactional messages relating to orders, payments, returns, product safety or customer-service requests.

7. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of or deletion of personal information, restrict or object to certain processing, withdraw consent, request portability or complain to an applicable data-protection authority.

These rights are subject to applicable legal conditions and exceptions.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal compliance, accounting, fraud prevention, dispute resolution and enforcement of agreements.

9. Security

We use reasonable technical and organizational measures to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Children's Privacy

Our Services are not directed to children below the applicable age of legal capacity, and we do not knowingly collect children's personal information contrary to applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies or legal requirements. The updated policy will be posted on this website with a revised “Last updated” date.

12. Data Controller and Privacy Contact

For applicable privacy laws, the operator and data controller of the TREEDIX independent store is:Nexid Technology Limited

Privacy and Customer Service:
contact@treedix.com