Shipping policy
1. Shipping Charges
TREEDIX does not promise free worldwide shipping on every order.
Shipping is free within the United States. A $10 shipping fee applies to Qatar, Saudi Arabia, and the United Arab Emirates. For all other countries, a flat shipping fee of $3 applies.
Shipping charges depend on factors including:
- Shipping destination
- Product weight
- Package dimensions
- Shipping method
- Product type
- Available carrier
- Warehouse location
The applicable shipping charge will be displayed at checkout before payment.
Where a particular product, promotion, country, or order qualifies for free shipping, that benefit will be shown at checkout.
2. Order Processing
Orders are generally prepared for dispatch within approximately 3-5 business days after payment confirmation.
Processing may take longer due to:
- Payment verification
- Inventory availability
- Public holidays
- Address verification
- Product customization
- Shipping restrictions
- Fraud screening
- Exceptional operational circumstances
3. Order Cut-off Time
Order Cut-off Time: 23:59
Orders placed after 23:59 will be processed on the next business day.
4. Estimated Delivery
Delivery time varies depending on destination, carrier, customs processing, and shipping method. Estimated delivery within 8–12 days after placing the order.
Any estimated delivery date shown at checkout or provided after dispatch is an estimate unless explicitly stated to be guaranteed.
5. Tracking
Where tracking is available, tracking information will be provided after shipment.
Carrier tracking may occasionally take time to update after the parcel is handed over.
6. VAT and Taxes
Applicable taxes collected by TREEDIX will be shown at checkout.
For EU orders, applicable VAT is included in the checkout total where VAT is collected at checkout.
Customers should review the final checkout amount before completing payment.
Taxes, VAT, customs duties, brokerage charges, or import fees not collected at checkout may remain payable by the recipient.
7. Import Duties and Customs Charges
For international orders, the customer is responsible for customs duties, brokerage fees, import taxes, or other government charges only to the extent those amounts were not already collected from the customer at checkout.
We will not charge the same tax twice.
8. Lost Packages
If tracking indicates that a parcel may be lost, please contact:
We will investigate with the carrier.
If the shipment is confirmed lost before successful delivery, Nexid Technology Limited will provide an appropriate remedy, which may include:
- Replacement shipment
- Reshipment
- Full refund
depending on the circumstances.
9. Products Damaged in Transit
If an order arrives damaged, please contact us promptly.
Where reasonably possible, provide:
- Order number
- Photographs of the outer packaging
- Photographs of the product
- Description of the damage
Where transit damage is confirmed, we may provide:
- Replacement
- Repair
- Partial refund
- Full refund
Reasonable authorized return or replacement shipping costs arising from confirmed transit damage will be borne by Nexid Technology Limited.
10. Incorrect Products
If TREEDIX sends the wrong product, model, quantity, or electronic board, contact:
We will correct the error at our expense.
This may include:
- Replacement shipment
- Authorized return shipping
- Refund
11. Customs Returns
If a package is returned to us because customs clearance could not be completed, we will review the reason for the return.
If the return resulted from an error attributable to Nexid Technology Limited, we will bear reasonable related costs.
If the return resulted from:
- Customer refusal to complete legally required customs procedures
- Failure to provide requested customs information
- Incorrect information provided by the customer
- Failure to pay import charges that were clearly disclosed as the customer's responsibility
reasonable unrecoverable costs may be deducted from a refund where permitted by law.
12. Refused and Unclaimed Packages
If a parcel is returned because:
- Delivery was refused
- The parcel was not collected
- The delivery address supplied by the customer was incorrect or incomplete
- The carrier was unable to complete delivery because of customer-caused circumstances
we may deduct reasonable unrecoverable shipping or return costs from the refund where permitted by applicable law.
This does not apply where the failed delivery was caused by our error.
13. Re-Delivery
Where re-delivery is required because of an incorrect or incomplete customer-supplied address or repeated failed delivery caused by the recipient, additional shipping charges may apply.
If re-delivery is required because of our error, the customer will not be charged.
14. Contact
Shipping questions:
Email: contact@treedix.com